Job Description:
Lenovo is looking for a qualified sales graduate to assist in various stages of operations management, including providing technical support role to customers, reporting hotline performance, reporting & managing open cases and managing day to day operations matters.Graduate will gain hands-on experience working on challenging, meaningful projects with guidance froma mentor and other members of our team. Good platform to harness resilience and building character
and customer service skill.

Duties and Responsibilities:
• IT grad with hardware knowledge
• To handle customers tech issue and resolve the issue
• Identify correct parts if we cant fix it on phone
• Doing end to end follow through

Other Graduates:
• Preparing reports for Open Cases
• Managing the cases in a structured way
• Managing various communication channel to the tech support centre and delegate it well.
• Analysing Customer Experience indicators

Graduate Requirements:
• IT/Admin/Business Major
• 3.0 GPA or higher
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced team environment
• MS office knowledge

What Graduate will Benefits:
• Sharpen technical skill
• Building customer service skill
• Building interpersonal skill
• Exposure to data analytics and reporting