[For K-Youth Post-Programme & MyMahir Train-And-Place Programme]

Open To: Tech Sales and Customer Experience

Division/Department: Business Development Department

Roles and Responsibilities:

• Develop and execute tailored account strategies to grow and retain key enterprise clients

• Act as the main point of contact for key clients—ensuring seamless communication, system rollouts, and stakeholder engagement

• Drive upsell and cross-sell opportunities across POMEN’s ecosystem and its partner's solutions.

• Collaborate with technical, product, and operations teams to ensure successful implementation and support

• Lead client renewals, proposals, presentations, and performance reviews with measurable KPIs

• Monitor account health, usage, and profitability through CRM and regular reporting

• Represent POMEN at industry expos, demos, and client workshops

Educational Requirements:

• Degree in Finance/Accounting or any other related disciplines

• Excellent communication and C-level presentation skills

• Strategic thinker with a strong grasp of digital platforms, SaaS value propositions, and customer success

• Familiarity with tools like CRM systems, Excel dashboards, or proposal automation tools