[For K-Youth Post-Programme & MyMahir Train-And-Place Programme Talents]

Open To: Tech Sales/Customer Experience

Division/Department: Product

What We’re Looking For:

As we continue to grow, Tarro is seeking a Product Implementation Specialist to join our team. This role sits at the heart of our menu operations, ensuring that our restaurant partners’ menus are accurate, detailed, and always ready to support seamless order-taking experiences for both customers and voice platform agents.

The Product Implementation team is responsible for maintaining menu quality, accuracy, and usability across our products. As a Bilingual Specialist, you will ensure that menu content is consistently precise, empathetic to customer needs, and optimized for our technology — all while supporting both English- and Mandarin-speaking stakeholders.

What You’ll Accomplish:

• Ensure concise and accurate menu content that supports clients, agents, and customers.

• Rapidly learn and master complex tools and workflows to support menu operations.

• Adapt to fast-changing priorities while consistently delivering high-quality results under tight deadlines.

• Collaborate with peers, managers, and cross-functional teams to share insights, problem-solve, and achieve shared goals.

• Identify root causes of menu-related issues and implement the most efficient solutions.

• Maintain meticulous attention to detail and accuracy when handling large datasets.

• Approach tasks with empathy, recognizing the direct impact on voice agents, clients, and end customers.

• Provide bilingual (Mandarin & English) support in communication, documentation, and escalations.
  
  

  About You:

  • You are a fast learner, capable of mastering complex processes and tools in a short amount of time.

  • You thrive in fast-paced environments, remaining focused and productive under pressure.

  • You’re a collaborative team player who values feedback and contributes to shared success.

  • You have strong problem-solving and critical thinking skills.

  • You’re detail-oriented, data-driven, and committed to producing high-quality, error-free work.

  • You bring empathy to your work, always considering the impact on teammates and clients.

  • You have advanced proficiency in Excel/Google Sheets and can confidently handle data-related tasks.

  • You are comfortable using CRM/case management tools such as Salesforce, Zendesk, or Intercom.

  • You type quickly and accurately (50+ WPM, 95% accuracy).

  • You are bilingual in Mandarin and English, with strong literacy in both languages.

  Bonus Points:

  • Experience in a tech support role or with case management tools.

  • Experience in product/program implementation or process setup for stakeholders.

  • Prior experience in the restaurant industry or working in a startup environment.

  • Leadership or mentoring experience in guiding others toward shared goals.