[For K-Youth Post-Programme & MyMahir Train-And-Place Programme Talents]


Open To: Digital Marketing/UX Design

Division/Department: Client Operations


What We’re Looking For:

We are on the lookout for an organized Client Operation Support (Bilingual in Mandarin and English) to join our passionate team at Wonders Corporation in Kuala Lumpur. Growing your career as a Full Time Client Operation Support (Bilingual in Mandarin and English) is an awesome opportunity to develop useful skills.

What You’ll Accomplish: 

• Address clients' concerns effectively through various communication channels

• Establish a trusted strategic advisor relationship with our clients

• Maintain sustainable relationships with clients through active engagement and open communication

• Provide appropriate solutions or alternatives in the most effective/efficient manner to resolve customers issues

• Coordinate with English-speaking colleagues/customers, translate and communicate their concerns to the Mandarin-speaking clients for resolution

• Act as client advocate, liaise with their customers, mediate and settle disputes with their best interest in mind

• Promptly follow up with the relevant parties to ensure resolution and customer recovery

About You: 

• Professional fluency in English and Mandarin

• A quick and willing learner that can master all details of our product and call taking techniques

• Enthusiasm for our business. Takes ownership and acts on behalf of the entire company

• Passion for helping others. Takes great satisfaction in seeing our clients business succeed

• The intelligence to recognize areas of improvement in the company, and the ability to articulate/execute them

• Ability to work well under high pressure and can think quickly on his/her feet. Ability to connect with clients over the phone and make them feel comfortable

• An innate motivation to service our clients the best possible way

• Strong work ethic and a can-do attitude

• Has excellent verbal and written communication skills