Job Description:

We are looking for a dedicated Customer Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a seamless experience with our EasySales platform.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Troubleshoot and resolve customer issues related to the EasySales platform.

• Guide customers through the setup and use of the EasySales application.

• Document and track customer interactions and issues using our support system.

• Collaborate with the technical team to escalate and resolve complex issues.

• Provide feedback to the product team for continuous improvement of the EasySales platform.

• Assist in developing and updating customer support documentation and FAQs.

Qualifications:

• Proven experience in customer support or a related role.

• Excellent communication skills, both written and verbal.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently and as part of a team.

• Familiarity with B2B sales processes and mobile applications is a plus.

• Proficient in using customer support software and tools.

Benefits:

• Competitive salary and benefits package.

• Opportunity to work with a dynamic and innovative team.

• Continuous learning and professional development opportunities.

• Flexible working hours and a supportive work environment.