[KYDP 2025 - Cohort 2 to 4] Premier Support Technical Case Analyst
[ONLY FOR K–YOUTH 2025 STUDENTS]
Open To: All Tracks & Pathways
OJT Period:
[Cohort 2] - 2 July to 30 September
[Cohort 3] - 1 August to 31 October
[Cohort 4] - 2 September to 28 November
We are looking for a detail-oriented and proactive trainees to support Lenovo Premier Support by enhancing customer experience and improving service resolution efficiency. This role focuses on post-service engagement, data analysis, and open case management to drive higher customer satisfaction and operational excellence.
Job and Responsibilities:
1) Coordinate and send follow-up care emails to customers to ensure their issues have been satisfactorily resolved after receiving Lenovo Premier Support.
2) Track and analyze the success rate of care emails and care calls conducted by the team, identifying trends and opportunities for improvement.
3) Assist in managing and reviewing open support cases to understand reasons for delays or aging, and provide insights or recommendations for timely resolution.