[ONLY FOR K–YOUTH 2025 STUDENTS]

Open To: All Tracks & Pathways

OJT Period: 

[Cohort 2] - 2 July to 30 September

[Cohort 3] - 1 August to 31 October

[Cohort 4] - 2 September to 28 November

Job Description:
a. Technical support administration not limited to end to end case management. Case and tickets strategizing close loop actions or delegation to relevant towers while monitoring actions closely
b. Provide supports team on strategic and initiatives to improve staffing retention and AI campaign program through the tower.
c. Opportunity on exposure to regional/ market realistic needs through analytics with relevant parties to understand market bahaviour.
Graduate will gain hands-on experience while working on challenging, meaningful tasks/initiative with guidance from mentor(s) and other members of our team

Job and Responsibilities:
1) Case log and assignment to relevant members
2) Review and monitor end to end case management. Training will be provided to identify gaps that needs to be addressed. Potential exposure to different markets outside Malaysia
3) Provide input, briefs through meeting on effort/actions with results through presentations
4) Opportunity to communicate with members of diversed experienced and background