Job Description:

• Collect and analyse requirements of stakeholders for business process redesign.

• Design future mode of process, procedure and practice (clearly defining roles and responsibilities, manual and automated activities).

• Assess cost vs. benefits of process (re)design.

• Define business process objectives, KPI.

• Apply industry standards and best practices (e.g. TM Forum's business process management knowledge, ITIL).

• Coordinate & mobilise stakeholders (users, IT, vendor teams, etc.) and manage change.

• Track and report on progress of implementation.

• Identify any implementation issues and resolve or escalate these.

• Monitor and evaluate business process performance.

• Develop and deliver training on business process management.

• Audit systems and assess their outcomes.

Job Requirements: 

• 10+ years of work experience in business process management within telecommunications preferably at a leading telecom operator or with a reputable management consulting firm.

• Bachelor's degree preferred, in either IT, Engineering or Business Administration or similar.

• Good understanding of industry trends and developments.

• Knowledge in Agile Project Management Model and Software

• Development Life Cycle (SDLC) would be advantage

• Understanding of IT architecture and BSS / OSS systems

• Familiar with IT system development cycle, project and change management.

*This position is part of the opportunities available at our GBA Event. Attend the event to connect with hiring managers and explore your next career move.